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Once the purchase order is complete, items cannot be removed or added. For security reasons, our system blocks any changes to orders. We have a grace period for cancellation of 60 minutes, so if you want to cancel your purchase so you can change some information in your order and redo it later, that's fine. It is worth remembering that within this period the refund of your purchase is automatic.

When you access the website a few times (whether you complete your purchase or not), it stores this information, which may cause an error when completing your purchase. We always advise you to clear your browsing data. The incognito tab is another ally in this situation, because it does not store any data or history of websites accessed. You can try changing the browser too. All of these things usually work in these cases, especially when there is no problem filling in the information. If you still get an error, send us via Whatsapp, with a printout of the error so we can analyze it and help you!

After making your purchase, you can track the status of your order through our following channels:- Through your email inbox,- Through automatic messages from CHAELI via Whatsapp,- And you can also check both the status and the tracking link for your order in your my orders area - remember that you need to be logged in to access this content. But don't worry, the delivery time agreed at the time of your purchase will be respected.

First of all, we are very sorry for what happened. We want your experience on our website to always be incredible! You have up to 30 days to start this warranty service. In this case, you can choose to return through our website. At the end of the process, you must indicate the reason why you are returning the products. Please inform us about the defect in question as this information is very important for us and our quality team. Remembering that when requesting a return you can choose between two forms of reimbursement: credits on the CHAELI website or refund of the amount invested. Reimbursement by credits on the website it is much faster and simpler for you to enjoy the news on our website. But if you still wish to opt for a refund, the refund methods are: - In credit, the refund is made automatically and the amount will appear within two subsequent invoices;- In debit, the refund is made within 5 to 10 business days;- In pix, the refund is carried out within 10 business days. All forms of refund are valid after receipt of the product(s) in our distribution center. Once you submit your return request on the website, you will also receive return instructions in your email and track its progress.

First of all: we are very sorry about what happened! Delivering on time is one of our main concerns to provide you with a great online shopping experience! To check the location of your delivery, you can go to the "my orders" / "view order details" area and click on "view tracking on carrier's website". There you will find the entire path your order took and check if it is already close to your home. If even after this your order is still delayed longer than expected or you have any questions, contact us via Whatsapp . We will help you understand what happened and resolve it as soon as possible!

After making the purchase, the tracking link or code may take up to 2 business days to update so you can track the delivery status of your order. On the website, you can check the tracking link for your order in your area of my orders - remembering that you need to be logged in to access this content. Or also through your email box, as soon as your order is invoiced and your invoice is already available. But don't worry, the deadline Delivery agreed at the time of your purchase will be respected.

If you have placed an order and made payment, but it does not appear on your profile, there may have been an error when logging in, such as typing an incorrect email address. Don't worry, we will help you. To solve If you have a problem, send an email to chaelifashion@gmail.com or contact us via Whatsapp, describing your case and include the order value and your email so that we can locate the purchase. Our team will do their best to find your order and help you proceed with your purchase.

First of all: we are very sorry about what happened! Here at CHAELI, our main goal is to provide you with a great online shopping experience. You can contact us via Whatsapp, telling us which product is missing and your order number.

Your products can be divided into more than one delivery method, as we work with the integration of stocks from our stores throughout Brazil, in addition to our distribution center. With this, we ensure that your looks are available until the last piece in our stocks, and you can guarantee your purchases in the comfort of your home. We inform you of the division of packages in the payment area of ​​the website, in the place where your address is registered, and After closing, this information is also available in the order details area, where you receive a summary with delivery forecasts and order numbers generated - remembering that you need to be logged in to check this content. Don't forget: if you need to cancel or request Returns It is important to look at the pieces included in each order to make sure you are not getting rid of the wrong look. You can find all order information by logging into the website and clicking on "My Orders".

After making your purchase, you can track the status of your order through our following channels:- Through your email inbox,- Through automatic messages from CHAELI,- And you can also check both the status and the tracking link for your order in your my orders area of ​​the website – remember that you need to be logged in to access this content. But don't worry, the delivery time agreed at the time of your purchase will be respected.

It is not possible to change the delivery address after the order has been placed. This is an anti-fraud prevention measure that we have adopted. On the other hand, we have a grace period for cancellation that is 60 minutes, so if you want to cancel your purchase so you can change some information in your order and redo it later, that's fine. It is worth remembering that within this period the refund of your purchase is automatic.

As soon as your return is approved and the refund has been made, we will send you an automatic email informing you of the refund. just wait. Remembering that the amount will be refunded according to your payment method:- In credit, the refund is made automatically and the amount will appear on up to two subsequent invoices;- In debit, the refund is made between 5 to 10 working days;- If your payment was made in store, we will contact you by phone and email as we will need your bank details to make the deposit, which is done within 10 working days.- But if you requested credit When purchasing on the CHAELI website, you will receive it within 2 business days after receiving the product(s) at our distribution center. Remembering that reimbursement for credits on the CHAELI website is much faster and simpler for you to enjoy the news on our website! If you have any questions, you can still talk to us via Whatsapp, telling us your email and order number, ok?!

If you wish to return a product through our website, only the person who gave it to you can request the return through our website.Important information: The entire process is carried out by registering the person who made the purchase.When the item is received, evaluated and credited on the CHAELI website is made available, we transfer it from one registration to another, subject to the buyer's authorization. The balance in credits on the website is linked to the email and is non-transferable. If you have any questions about the procedure, click here and contact our SAC via Whatsapp, we will be happy to help you.

Only intact products will be accepted, that is, with the label attached, unwashed, without signs of use, without stains, without odors and without alterations made by the customer.

As soon as your return is approved and the refund has been made, we will send you an automatic email informing you of the refund. just wait. Remembering that the amount will be refunded according to your payment method:- In credit, the refund is made automatically and the amount will appear on up to two subsequent invoices;- In debit, the refund is made between 5 to 10 business days;- But if you requested credit for purchases on the CHAELI website, you will receive it within 2 business days, after receiving the product(s) at our distribution center. Remembering that reimbursement for credits on the CHAELI website it is much faster and simpler for you to enjoy the news on our website! If you have any questions, you can still talk to us via WhatsApp, telling us your email and order number, ok?!

Returns are made through our website. You can also start the return process by following the steps below:- Access your account on the website and go to the "My Orders" page;- Select the order you want to return;- Click on button "Return or exchange items" and follow the instructions on the screen. Remembering that when requesting a return you can choose between two forms of reimbursement: credits on the CHAELI website or refund of the amount invested. Reimbursement for credits on the website is much more quick and simple for you to enjoy the news on our website. But if you still wish to opt for a refund, the refund methods are:- In credit, the refund is made automatically and the amount will appear on up to two subsequent invoices;- In debit , the refund is made within 5 to 10 business days;- At pix, the refund is made within 10 days. All forms of refund are valid after receipt of the product(s) at our distribution center. return request is completed on our website, you will receive an email within 24 hours with the postal authorization code from the Post Office valid for 10 calendar days. The deadline to request a return for purchases made on our website is up to 7 calendar days after receipt of purchase.

You can track the progress of your return through emails sent to your registered email address, within your area logged into my orders or by contacting us via Whatsapp, informing us of your E-mail number and your ID number. your request.

Some coupons are personalized and require the customer to be logged in to validate the discount. Additionally, check the coupon rules. They are generally not valid for marked-down items in the SALE section and cannot be combined with other promotions on our website. If you are already logged in, within the coupon rules and still have not activated the discount, please contact us via Whatsapp.

First, let's understand that your balance is your virtual currency here at CHAELI. It is generated in your registration in cases of returns (store or website), order cancellations, receiving a gift card from someone, among others... To use your credit, choose your products and select directly under payment at checkout at closing. your purchase. If your purchases are worth more than the credit used, no problem, you can use a credit, debit or pix card to complete the payment. And if your purchases are worth less than your credits, they remain as a balance in the our website for your future purchases.

First, we ask you to check if you are logged in, as some of our discounts are personalized, and you must be logged in to CHAELI for our system to recognize your registration and validate the discount. Additionally, check the rules of the coupon. They are generally not valid for marked-down items in the SALE section and cannot be combined with other promotions on our website. If you are already logged in, within the coupon rules and still have not activated the discount, please contact us via Whatsapp.

After redeeming your gift card on our website, it will certainly be credited to your account. To use it, it is worth remembering that your gift card works as credits on our CHAELI website and you will be able to use it in the checkout area when completing your purchase. If your purchases are worth more than the credit used, no problem, you can use a credit, debit or pix card to complete the payment. And if your purchases are worth less than your credits, they remain as a balance on our website for your future purchases. If you still have any questions about the procedure, click here and contact our SAC via Whatsapp, we will be happy to help you.

Delivery time may vary depending on the type of shipping chosen by you. After making the purchase, the link or tracking code may take up to 5 business days to be updated and you can track the delivery status of your order. website, you can check the tracking link for your order in your my orders area - remembering that you need to be logged in to access this content. Or also through your email inbox, as soon as your order has been invoiced. But Don't worry, the delivery time agreed at the time of your purchase will be respected.

First of all: we are very sorry about what happened! Delivering on time is one of our main concerns to provide you with a great online shopping experience! To check the location of your delivery, you can go to the "my orders" / "view order details" area and click on "view tracking on carrier's website". There you will find the entire path your order took and check if it is already close to your home. If even after this your order is still delayed longer than expected or you have any questions, contact us via Whatsapp . We will help you understand what happened and resolve it as soon as possible!

It is not possible to change the delivery address after the order has been placed. This is an anti-fraud prevention measure that we have adopted. On the other hand, we have a grace period for cancellation that is 60 minutes, so if you want to cancel your purchase so you can change some information in your order and redo it later, that's fine. It is worth remembering that within this period the refund of your purchase is automatic.

Today on the website we accept the following payment methods: - Credits on the CHAELI website (if you have one) - Credit cards from brands: Visa, Mastercard, Dinners, American Express and Elo

After redeeming your gift card on our website, it will certainly be credited to your account. To check your CHAELI credit balance. Remembering that you need to be logged in to check your credits on the NV website. To use it, it is worth remembering that your gift certificate works like credits on our CHAELI website and you will be able to use it in the checkout area when completing your purchase. are a value higher than the credit used, no problem, you can use a credit, debit to complete the payment. And if your purchases are worth less than your credits, they remain as a balance on our website for your purchases future ones.If you still have any questions about the procedure, click here and contact our SAC via Whatsapp, we will be happy to help you.